Yes. The product prices are uniform with in-store prices. Some offers/ bundle pack offers may vary subject to availability, however we continuously endeavor to offer a uniform customer experience across channels.

Wherever applicable, discounts on MRP are already reflected in individual products. You can also see the offers flashed as banners on our Web App. We are also working to bring additional features and will be available to you soon. You can also contact our customer service for any additional information.

The coupons are currently redeemable only in our physical stores. Online offers are seperate and will be present on the webapp/catalogue You can also contact our customer service for any additional information.

You can check by entering the pin code or sharing your location on our Web App or on WhatsApp (8291082910). If your pin code is unserviceable, please write to us contactus@moreretail.in or contact our customer service and we will do our best to add it to our service delivery list.

All orders above Rs. 500 are eligible for free delivery. For orders under Rs. 500, there is a nominal delivery fee of Rs. 30.

There is no minimum order value for delivery, but orders worth less than Rs. 500 are subject to a delivery fee of Rs. 30.

You can select a delivery slot, once your item list is ready. Your order will be delivered on the day and slot selected by you. However in exceptional cases of delay due to current pandemic related restrictions, our store team / customer service executive will notify you. Do not worry, we are committed to delivering your order.

Delivery slots are time slots during which you will receive your order.

Your order can be delayed on rare occasions due to unexpected circumstances. In the event of an impending pause, our customer service representative will keep you informed about the status of your order's arrival.

Please allow 1 hour after the scheduled delivery time to account for any delays caused by unforeseen circumstances. We could also face increased pressure on our system to perform within the allotted period due to lockdown. You may also inquire about the status of your order by contacting our customer support team.

Please allow 1 hour after the scheduled delivery time to account for any delays caused by unforeseen circumstances. We could also face increased pressure on our system to perform within the allotted period due to lockdown. You may also inquire about the status of your order by contacting our customer support team.

You can raise a ticket with our customer service team if the product was billed but the item is missing. If the order item was unavailable, it wouldn't be billed for COD orders. In case of online payment, amount will be refunded back in 7 days.

Kindly raise the concern with the delivery executive and we would make our best efforts to deliver the missing item. Please contact our customer service team if you were not present at the time of delivery.

You can pay for your order via following modes: a. Cash on delivery b. Credit and debit cards (VISA / Mastercard) c. Paytm and PhonePe

Cash on delivery means you can pay for your order when it arrives at your house.

Yes, Cash on Delivery and UPI payments via Paytm and PhonePe are acceptable modes. Currently we do not support Sodexo payments for home delivery. We are working on it and Sodexo payments will soon be acceptable.

The catalogue prices are inclusive of all taxes. The prices displayed on our product pages are the prices you will be charged. Delivery charge of Rs. 30 will be levied in case order value < Rs. 500. You will be able to see the final bill summary at the time of checkout.

When selecting online mode of payment, payment link will be received within 30 minutes of placing the order. Kindly contact our customer service team, if the link is not received after above time limit.

Please note that our customer service team will never ask you to share information other than your phone number, Email Id & Name. If you get any message, call, or Email to share your PIN, Account details, Card number etc., please do not share it.

We do not currently compensate for late deliveries. We make every effort to keep our delivery promises, and only in exceptional circumstances delivery will be postponed and you will be informed about the delay.

We have a "no questions asked return and refund policy" that allows all of our members to return a product at the time of delivery if they are unhappy with the quality or freshness for any reason. We will accept the returned product and process refunds within 7 days. For CoD orders, you will not pay for the returned products.
Return Policy - Time Limits:
1. Perishable goods (Quality Issue): On-spot return
2. Other goods : Returns will be accepted till 14 days from the delivery date when you visit our store with the bill.

Your refund would be processed as per the RBI Mandate, your refund will be processed, and you will receive the funds in your card or associated bank account.

For online payment mode - You will be issued a refund within 7 working days. If the refund still hasn't been processed, kindly contact our customer service number.

A smaller SKU may have been provided due to unavailability. For CoD order, you will only pay for the products that you receive. In case of online payment, refund will be processed within 7 working days.

Our customer service team is available from 9:30 am to 6:30 pm – (Mon-Sun) They can be reached at +91 8108138000 or via email at contactus@moreretail.in A smaller SKU may have been provided due to unavailability. For CoD order, you will only pay for the products that you receive. In case of online payment, refund will be processed within 7 working days.

Our customer service team is always working to have the best possible shopping experience for all of our customers. We'd be interested in hearing about your experience. If you have any feedback, please email us at contactus@moreretail.inor call our customer service number.

If you have a problem with the price, quality, or delivery of your goods, we will do everything possible to resolve the problem and make it right. Please contact our customer service team with information about your order and the problem you encountered.

Yes. You can contact our assigned store manager/delivery executive and provide an instruction to leave the order at your doorstep. This is not applicable for CoD orders.

We take utmost care of all our delivery partners in order to provide you a hassle free and safe experience. Every day, we perform a mandatory personnel screening using infrared contactless thermometers. Our delivery partners are taught to practice good hygiene and to change their face masks on a regular basis.

More+ Member program is a membership loyalty program that provides additional benefits to its Members. The Applicants/Customers who recharge their More Wallet with specified denominations {i.e. Rs.5,000/- (Rupees Five Thousand Only) or Rs.10,000/- (Rupees Ten Thousand Only)} will receive cashback of upto Rs 150/- and 500/- respectively in their More Wallet and will be considered as Members of the More + Program for 3 months from the date of recharge. The cashback amount can be changed at the sole discretion of More Retail at any time. The Members will also be eligible for additional benefits and privileges which will be store/location specific and communicated to Members from time to time.

Depending on the recharge amount, customers will receive a cashback based on the below ranges :

For any denomination which is more than Rs.5000/- and less than Rs. 10,000/-, the customer will receive Rs. 150/- if recharged through cash/upi or Rs.125/- if recharged through Credit or debit card as cashback in his/her Wallet. For any denomination that exceeds Rs. 10,000/-, customer will receive Rs. 500/- if recharged through cash/upi or Rs.450/- if recharged through Credit or debit card as cashback in his/her Wallet.

○ Cashback

○ Store specific benefits

○ Exclusive offers which will be communicated from time to time

There is no cost to join the program. Customer will only have to put/add specified amount of money in their Wallet {i.e. Rs.5,000/- (Rupees Five Thousand Only) or Rs.10,000/- (Rupees Ten Thousand Only)}, to get cashback from More Retail. This amount can be used by the Customer for their shopping at any More Retail store.

i. Walk into the nearest More store.

ii. Request at the cash counter for enrolling into the program by providing few specific details like Mobile no. etc

iii. Verify your mobile no.

iv. Pay specified denominations {i.e. Rs.5,000/- (Rupees Five Thousand Only) or Rs.10,000/- (Rupees Ten Thousand Only)} at the cash counter.

v. You will receive a prompt from our end for the confirmation of your More+ membership.

No, since this program offers an upfront cashback, there will be no rewards earned for past/present/ future purchases.

The More Wallet is super flexible and can be used any number of times, for purchase at any online or offline More retail store in India.

No, the Wallet amount that the Customer has put, charged/re-charged for, will not expire. However, the cashback amount credited to the More + Program Member’s account under the More + Program will have a validity period of 90 (ninety) days from the date of last credit. If the cashback amount is not utilized within the specified validity period, it will expire and cannot be redeemed. It is the responsibility of the More+ Program’s Members to use the cashback amount before it expires. More Retail will not be liable for any loss or inconvenience caused due to the expiration of the cashback amount.

No, Wallet money available via More+ program in the Wallet of the Customer is non-transferable and non- sharable (i.e. the Wallet money cannot be transferred to another registered Applicant/Member’s account or to the same Member’s another registered number).

No, More+ wallet balance can be used for your purchase of any of the nearest More Store.

Members can check their Wallet balance by typing ‘Hi’ on the Official Whatsapp Handle of the More+ program i.e. +918657764205

There will be no restrictions for using the amount loaded/added by the Member to the Wallet. Similarly, for the cashback amount given by More Retail, currently there are no restrictions and it can be used to purchase any products. However in the future, there may be restrictions such that the cashback amount will not be usable for purchase of a few products/items that will be decided by More retail from time to time. In case such restrictions on cashback amount are imposed, the Member will be advised of such products/items which cannot be purchased using the cashback amount. More Retail will have sole discretion in deciding the product/items which cannot be purchased using the cashback amount.

You will not be able to access your More Wallet or redeem the wallet amount for your purchase at any More outlet. The reason is that for your security we have configured OTP based verification for Wallet redemption and the OTP is received on the registered mobile number of the Customer.

Yes, you can do so under the Referral Program. The Referral Program is only applicable to registered Applicant/customer (“Referrer''). A registered Applicant is a customer who has shopped atleast once and shared his/ her details at any of the More Retail formats. A Referrer can send a referral code provided by More Retail (“Referral Code'') to friends, family or any customer who is not registered with More Retail, to invite a new customer (“Invitee”). When Referrer refers an Invitee and the invitee registers with More Retail using the Referral code and then the Invitee transacts for at least Rs.1000/- (Rupees One Thousand Only) within 30 (thirty) days of registration of the invitee with More Retail, the Referrer will be credited with Rs.250/- (Rupees Two Hundred and Fifty Only) in his/her Wallet for each successful referral.

More+ users will receive information and promotional communication from More Retail. All account details, service details, special offers, updates, and any other information and promotional communications would be sent through various modes of communication including without limitation SMS, email, telecommunication, WhatsApp, and other modes of communication as may be applicable.

If you wish to cancel your membership, you may simply stop loading/re-charging your More Wallet. We advise that you spend all and any balance amount lying in your Wallet so that you do not lose your money.

In case of any changes in More+ Program, the same will be updated by More retail in the More+ program Terms and Conditions (T&C), which will be available on different communication channels of More Retail. The Customer can refer to the updated T&C from time to time and use the More+ program accordingly. The Customer is requested to access the T&C link periodically to update him/herself about the latest T&C.

If the transaction fails, your money will automatically be refunded to your source of account in 3-10 working days. In case you do not receive the refund, kindly write an email with relevant screenshot & transaction reference no. to contactus@moreretail.in

The cashback is not a one time benefit. Cashback will be credited in Member’s account every time the Member recharges their More Wallet with specified denominations {i.e. Rs.5,000/- (Rupees Five Thousand Only) or Rs.10,000/- (Rupees Ten Thousand Only)} and will receive cashback of upto Rs 150/- and 500/- respectively in their More Wallet. The total cashback per month will not exceed Rs. 1,000/- (Rupees One Thousand Only) per calendar month.

More wallets are closed digital Wallets as defined under the Master Directions on Prepaid Payment Instruments (PPIs) issued by the Reserve Bank of India. Once the Wallet has been recharged i.e money is added into the Wallet, the Member cannot withdraw the money nor claim refund. Please be mindful of this fact while adding money/re-charging the Wallet.

No, there will be no Invoice shared for charge/recharge of the Wallet. The Member will get a confirmation on Whatsapp/SMS/ App. The Member can also check the wallet balance on the More APP.

Please email your concerns to contactus@moreretail.in with relevant details and our team will look into it within 24-72 working hours.

Please email your concerns to contactus@moreretail.in with relevant details and our team will look into it and revert within 24-72 working hours.